Welcome to Trendset Labs, a brand operated by Trendset Coating Supply LLC ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of trendsetlabs.com, our products, and services, including our SMS/text messaging program.
By accessing or using our website, booking a call, or opting in to receive text messages from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, business name, and other details you provide when booking a call, filling out a form, or signing up for our services.
SMS/Text Messaging Data: If you opt in to receive text messages from us, we collect your mobile phone number and the consent you provide at the point of opt-in.
Usage Data: Information about how you access and use our website, such as IP address, browser type, device information, and pages visited.
Cookies and Tracking: We use cookies, pixels, and similar tracking technologies to improve your experience and analyze website traffic.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve our products and services
Contact you about your inquiry, booked call, or account, including by phone, email, or text message
Send you appointment reminders and service-related text messages, if you've opted in
Process payments and complete transactions
Analyze usage to enhance site performance and marketing
Comply with legal obligations
3. SMS / Text Messaging Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected in connection with SMS consent will not be shared with any third parties for marketing purposes.
Message frequency varies based on your interactions with us (for example, appointment reminders and follow-ups related to a call you've booked).
Message and data rates may apply.
Opt-out: You can opt out of receiving text messages from us at any time by replying STOP to any message. You will receive one final message confirming your opt-out.
Help: For help, reply HELP to any message, or contact us at [email protected].
No mobile opt-in data (phone numbers or message content) is shared with any third party for any purpose.
4. How We Share Your Information
We do not sell your personal data. We may share it with:
Service Providers: Third-party vendors who help us operate our business (for example, our CRM/scheduling platform, payment processors, and the AI calling system used to follow up on leads).
Legal Compliance: When required by law, or to protect our rights, property, or safety.
Business Transfers: In case of a merger, acquisition, or sale of assets.
5. Data Security
We take appropriate measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing communications and text messages at any time (reply STOP)
Disable cookies in your browser settings
To exercise these rights, contact us at [email protected].
7. Retention of Data
We retain personal data, including SMS consent records, only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Trendset Labs, a brand of Trendset Coating Supply LLC Email: [email protected]
Website: trendsetlabs.com
Address: 25 Front Street, Nashua, NH
Trendset Labs / Trendset Coating Supply LLC